Question 1

How do I enter a competition?

Accepted Answer

Browse our competitions, pick the one you'd like to enter, choose how many tickets you want and add them to your cart. Your ticket numbers are randomly assigned to keep things fair. Once payment is confirmed your tickets are locked in immediately.

Question 2

How are my ticket numbers assigned?

Accepted Answer

Ticket numbers are randomly assigned when you purchase your entry. This keeps the process completely fair — every ticket has an equal chance of being a winner.

Question 3

Is there a limit on how many tickets I can buy?

Accepted Answer

Each competition has a per-user ticket limit to keep things fair for everyone. You'll see the maximum displayed on the competition page before you buy.

Question 4

Can I enter for free?

Accepted Answer

Absolutely. Every competition offers a free postal entry route — no purchase necessary. Full instructions are in our Terms & Conditions. A free postal entry carries the exact same chance of winning as a paid entry.

Question 5

What are instant win competitions?

Accepted Answer

Instant win competitions have prizes assigned to specific ticket numbers before the competition opens. If you land on a winning number you'll find out straight away — through a spin wheel, scratch card, coin flip or other reveal mechanic. The visual animation is for fun; the result is determined by your ticket number, not the animation.

Question 6

What happens if a competition doesn't sell out?

Accepted Answer

We'll still run the draw on the closing date. Fewer tickets sold actually means better odds for everyone who entered.

Question 7

How are winners selected?

Accepted Answer

We use a verified random number generator to pick the winning ticket. For instant win competitions, prize-to-ticket mappings are set before the first ticket is sold. Every draw is completely fair and transparent.

Question 8

How do I receive my prize?

Accepted Answer

Cash and site credit prizes are added to your account automatically — no action needed. Physical prizes are delivered to your registered address within 30 days of the draw. We'll contact you via email and/or phone to arrange delivery.

Question 9

What if the advertised prize is unavailable?

Accepted Answer

If the exact prize isn't available, we'll provide a suitable alternative of equal or greater value. All prize images and descriptions are for illustrative purposes.

Question 10

How long do I have to claim a prize?

Accepted Answer

Winners have 14 days to respond after we make contact. If we can't reach you or you don't claim within that window, we reserve the right to re-draw. Make sure your account contact details are up to date.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express). All transactions are processed securely through Cashflows Go, our PCI DSS-compliant payment provider. You can also use your site credit balance to purchase tickets.

Question 12

Is my payment information safe?

Accepted Answer

Your card details are handled entirely by Cashflows Go — a UK-based, FCA-regulated payment gateway. We never see or store your full card number. All payments are encrypted and processed over HTTPS.

Question 13

What is site credit?

Accepted Answer

Site credit is a balance held on your Lucky Turbo account. You earn it by winning instant-win cash prizes, and you can spend it on future competition entries. Credit is applied at checkout before any card payment is taken.

Question 14

Can I use site credit with discount codes?

Accepted Answer

Site credit cannot be combined with bulk discounts or multi-buy offers. If credit is applied at checkout, any bulk pricing will be automatically removed. Full details are in our Terms & Conditions.

Question 15

Can I get a refund?

Accepted Answer

Competition entries are non-refundable once purchased, as tickets are immediately entered into the draw. If a competition is cancelled by us, all entrants receive a full refund. See section 8 of our Terms & Conditions for full details.

Question 16

Are the competitions legal?

Accepted Answer

Yes. Our competitions are operated as prize draws with a free postal entry route, making them lawful in the United Kingdom. Lucky Turbo Competitions is operated by Lucky Turbo LTD (company number 14791512), registered in England and Wales.

Question 17

How do I know the draws are fair?

Accepted Answer

Every draw uses a cryptographically secure random number generator. For instant win competitions, all prize allocations are locked before the first ticket is sold. Winners are announced publicly on our website and social media.

Question 18

What age do I need to be?

Accepted Answer

You must be 18 or over to enter any competition. We verify your mobile phone number at sign-up, and we reserve the right to request additional age or identity verification before releasing any prize.

Question 19

What is responsible play?

Accepted Answer

We encourage all players to set personal limits and only spend what they can afford. Competition entries are a form of entertainment, not an investment. If you feel you need support, please visit our Responsible Play page or contact GamCare on 0808 8020 133.

Question 20

How do I create an account?

Accepted Answer

Tap Sign Up, enter your name, email and mobile number. We'll send a verification code to your phone — once confirmed, you're ready to enter competitions.

Question 21

I've forgotten my password — how do I reset it?

Accepted Answer

On the sign-in page, tap "Forgot password?" and enter your email. We'll send you a secure reset link. If you don't receive it within a few minutes, check your spam folder.

Question 22

Can I have more than one account?

Accepted Answer

No — each person may only hold one account. Duplicate or fraudulent accounts will be suspended and any site credit forfeited, as set out in our Terms & Conditions.

Question 23

How do I contact support?

Accepted Answer

Email us at info@luckyturbo.co.uk and we'll get back to you within 24 hours. You can also reach us through our social media channels.

Frequently Asked Questions

Entering Competitions

Prizes & Winners

Payments & Pricing

Safety & Fairness

Your Account

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